Every call, understood in the language it was spoken.
Starguage listens to customer calls in Nigerian English, Pidgin, Yoruba, Hausa and Igbo. Your team gets a transcript, a plain summary, how the caller felt, and what to do next.
Built on Azure AI. Names and numbers are redacted by default.
That is how many languages are spoken in Nigeria. Your customers use them on the phone every day, and most call tools were built to hear only English.
Calls in Pidgin, Yoruba, Hausa or Igbo go unreviewed. So do calls that change language halfway through a sentence, which is how most people actually talk. Only a small slice gets listened to by hand, and the rest is a guess.
From a recording to a decision in five steps.
Drop in a call file or connect your phone system. Each step runs on its own, and you can open the result of every one.
Ingest
Upload audio or connect your call platform. Files are stored encrypted.
stored, encrypted
Transcribe
Speech becomes text, split by speaker, with the language marked on each sentence.
Oga, I don send money…
Understand
Names, phone numbers and account details are removed. Topics and intent are tagged.
topic: failed transfer
Score
Caller mood is tracked through the call, along with whether the problem was solved.
resolved: escalated
Deliver
A short summary and action list go to the right person by email or into your CRM.
3 next steps
Built from managed Azure services.
No servers to run. Each stage grows with your call volume, and you pay for what you use.
Speech recognition
Turns audio into text with speaker labels and timestamps. Custom models are trained on local accents and vocabulary.
Language and mood
Finds the language of each sentence, spots personal data to remove, and scores sentiment line by line.
Summaries and actions
Writes a short summary, the reason for the call and a list of next steps, in plain English or the caller's language.
Storage and queues
Audio lands in encrypted storage and each call is handled by its own function, so a busy Monday morning is no problem.
Email delivery
Sends daily digests and alerts from your own domain, with SPF, DKIM and DMARC set up so they reach the inbox.
The workspace
The review dashboard and this website run here, with sign-in through your Microsoft Entra ID accounts.
Pick a call. Read it in seconds.
Three sample calls written for this demo. Each shows the original words, what they mean in English, and how the caller felt.
Summary
Caller mood by turn
Next steps
Flags
Sound in, signal out.
A 45 second call becomes a finished readout in about the time it takes to pour a cup of tea.
- ListeningThe waveform is split by speaker.
- Linking wordsEach phrase is matched to its meaning in English.
- Reading the moodTension and relief are marked on the timeline.
- Writing it upThe summary and next steps are drafted.
Where each language stands today.
We say what works now and what is still being trained, so you never find out in the middle of a rollout.
Nigerian English
"How far, boss?"Ready nowNaija Pidgin
"How you dey?"PilotYorùbá
"Ẹ n lẹ́"In trainingHausa
"Sannu"In trainingIgbo
"Nnọọ"In trainingKiswahili
"Habari"PlannedYou pay by the minute of audio.
No seats to count and no contract to start a pilot.
Pay as you go
- All ready and pilot languages
- Redaction and mood tracking
- Daily email digest
Team
- For 10,000+ minutes a month
- CRM and phone system connectors
- Priority language training
5,000 minutes
estimated per month
Example launch rates for planning. Final pricing is confirmed when your pilot ends.
Customer data stays yours.
Calls hold account numbers and personal details, so privacy comes before analysis.
Redaction first
Names, phone numbers and card details are removed before anything is summarised.
You set retention
Audio can be deleted after processing, or kept for a period you choose.
Your region
Data stays in the Azure region you pick, and inside your own tenant on enterprise plans.
Sign in with Microsoft
Access follows your existing Entra ID accounts and roles.
Send us ten calls. We'll send back the readout.
Tell us what you handle and how many calls a month. We reply within two working days.
hello@starguage.com